FAQS

We depart and return to Circular Quay Eastern Pontoon which is located halfway between Ferry Wharf 2 and the Opera House. Our stand is near the Dendy movie theatre or a short stroll from Opera Bar.

Please arrive on time! Thunder Jet Boat requires all passengers to arrive 30 minutes prior to their departure time. During this time you will check-in, sign our Assumption of Risk form, get dressed in ponchos and life jackets and listen to the safety briefing.

There are no restrictions on clothing or footwear however we advise you to wear something comfortable that you don’t mind getting a bit wet! Footwear must be worn – thongs and sandals are fine.

Yes…BUT we do provide splashproof ponchos. Every ride is different according to the driver and harbour conditions on the day which could be a mild spray to very wet. We do provide complimentary lockers at the wharf if you would like to bring a change of clothes and there are public bathrooms a short stroll away near Circular Quay Train Station.

The only restriction is that all children must be over 120cm. There are no age restrictions however we suggest a minimum of 5 years. All passengers need to be able to reach the handrails and hold on firmly. Passengers under the age of 18 must have an adult 18+ sign the Assumption of Risk form on their behalf.

We are an all-weather activity. We still operate in wet weather and only postpone or cancel a ride if the conditions on the harbour become dangerous, which generally only happens a couple of times a year.

We generally allow a 13 year old or older onboard without an adult present. However, any passenger below the age of 18 years needs their Assumption of Risk form completed and signed by an adult 18+ on their behalf. You can download the form here.

If a specific time is not available, give us a call and we will do our best to work something out for you.

As you will need to hold onto the handrails with both hands during spins, unless you have a head or chest mounted Go Pro, you cannot take cameras onboard as this could be a risk to yourself or others. Thunder Jet will not be responsible for the safety of your camera, phone or personal goods.

Absolutely! The Thunder Jet Boats and staff have over 16 years of experience operating marine businesses on Sydney Harbour. We have an 100% safety record! These particular jet boats are designed and built in Australia with safety as the number one priority. All riders are equipped with a life jacket before boarding (we have never had to use them) and everyone is strapped in with a seat belt once onboard.

Our crew and management staff conduct daily safety checks on the vessels to ensure we maintain our high safety standards. We operate under strict controls via the NSW Maritime. If you have any particular concerns, please don’t hesitate to contact us.

You can download our Assumption of Risk form right here.

Please note we require one per person and for those under 18 years we need them completed and signed by a responsible adult 18+ on their behalf. They can be filled out in advance and brought to the wharf on the day of your ride.

We do recommend an adult go on the ride with passengers 12 years and under or with a large group of kids.

No – you are more than welcome to come along on the day and hop on the next ride if there are spaces available. We do recommend booking for weekends, special event days and school holidays as we get very busy. However, bookings are ESSENTIAL for the Extreme Adrenaline Rush ride as it departs once daily at 12:30 pm.

For vouchers and gift cards, booking beforehand is essential. You may redeem your vouchers through our website or by contacting our reservations department.

To redeem your deal voucher, Groupon, or another deal site please follow the steps below:

• Select the relevant quantity of your voucher.

• Select the preferred date and time.

• Click BOOK NOW.

• Enter personal details for booking. Click ‘Add Promo Code/Voucher’ and enter your voucher code.

If you are struggling to redeem your deal voucher, please contact our office by calling (02) 9566 1066 or email info@thunderjetboats.com.au. It is recommended that all voucher bookings be booked at least 24 hours in advance. Same day bookings are not accepted therefore bookings should be made no later than 10-12 hours before a scheduled ride.

Our rides are currently running every day. Start and finish times may vary depending on the season (i.e. school holidays, peak seasons, etc).

Our office is open Monday to Friday 9am to 5pm. We do our best to answer all calls on the weekends but if you can’t get through please leave a message and we will get back to you as soon as possible.

The Sydney Opera House Car Park is the closest parking station.

Yes, there are many restaurants, bars, and cafes nearby! Searock & Grill is a popular choice. There is also Gateway Plaza has a food court which has plenty of dining options.

All Thunder Jet Gift Certificates are valid for 3 years from the date of purchase. Once expired the vouchers won’t be accepted. If you need to extend your voucher please contact us within the validity date. We can provide a 3-month extension for $25 per voucher.